Privacy Policy

Last updated: 15/09/2025

At Flamefast Controls Store, your privacy matters to us. This policy explains what information we collect about you, how we use it, and the choices you have.

1. Who we are

We’re Flamefast Controls Store (“we”, “our”, “us”). This website www.flamefastcontrolsstore.co.uk is where you can browse and buy our products.

If you have any questions about how we handle your information, please contact us (details at the bottom of this policy).

2. Information we collect

We may collect the following types of information:

Contact details – your name, company name, address, phone number, and email address.
Account information – your username, an encrypted (hashed) version of your password, and your purchase history.
Payment details – card or bank information when you pay for an order (handled securely by our payment providers).
Technical details – things like your IP address, browser type, and device type.
How you use our site – pages you visit, searches you make, and time spent on the site.
Marketing preferences – whether you’d like to hear from us about products or offers.

3. How we collect information

We collect information in a few ways:

Directly from you when you place an order, create an account, or contact us.
Automatically when you use the website (via cookies and similar tools).
From trusted third parties we work with (like payment processors and delivery partners).

4. How we use your information

We use your information to:

Process and deliver your orders.
Manage your account and purchase history.
Send you updates about your order.
Improve our website and services.
Send you offers or updates (if you’ve agreed to receive them).
Meet our legal obligations (e.g. tax or fraud prevention).

5. Sharing your information

We don’t sell your information. We only share it when necessary, such as with:

Payment providers to process your transactions.
Delivery companies to get your order to you.
Service providers who help us run the website.
Regulators or law enforcement if we’re legally required.
Business partners if our company structure changes (for example, in a merger or sale).

6. Cookies

We use cookies and similar tools to:

Make the website work properly.
Remember your preferences.
Understand how people use our site so we can improve it.
Show you relevant content or offers.

You can control cookies through your browser settings, but some parts of the site may not work properly without them.

7. How long we keep your information

We keep your information only as long as we need it—for example, to complete your order, meet legal requirements, or resolve disputes. After that, we either delete it or make it anonymous.

8. Keeping your information safe

We use security measures to protect your personal information from loss, misuse, or unauthorized access. While we do our best, no online system is 100% secure, so please keep your account details safe.

9. Your rights

You have rights over your personal information, including:

Accessing the information we hold about you.
Correcting anything that’s wrong or out of date.
Asking us to delete your information.
Limiting or stopping how we use your information.
Getting a copy of your data in a portable format.
Changing your mind about marketing.

To use any of these rights, just contact us.

10. International transfers

If we ever transfer your information outside the UK/EEA, we’ll make sure it’s properly protected (for example, using legal agreements approved by regulators).

11. Children

Our website is not designed for children under 16, and we don’t knowingly collect information from them.

12. Changes to this policy

We may update this policy from time to time. If the changes are significant, we’ll let you know. The latest version will always be on this page.

13. Contact us

If you have any questions or concerns about this policy or your information, you can reach us at:

Flamefast Controls Store
Email: sales@flamefastcontrols.co.uk
Tel: 01925 281 249
Address: 10 Ravenhurst Court, Birchwood, Warrington, WA3 6PN